This is arguably the most important job your insurance broker needs to perform. Having paid an underwriter for your insurance policy you expect it to respond when you have a claim.

CKA takes a proactive and urgent approach to ensuring that our clients' insurance policies respond quickly and equitably.

As an outsourced risk manager, we also aim to minimise the often time consuming claims process for our clients.

At CKA, the broker who is responsible for designing and arranging the relevant insurance policy is the person responsible for ensuring that the policy responds as it is intended to. CKA's Directors become involved if, at any time, we believe that the insurer is not acting in a timely or appropriate manner.

There are several strategies that CKA uses to ensure good claims settlement results for our clients:

• Ensure that all parties have a clear understanding of the scope of insurance cover.
• Use of pre-agreed loss adjusters.
• Unambiguous policy wordings.
• Constant communication.
• Use of insurers that have good claims payment reputations and acceptable financial security.
• Rigorous advocacy on behalf of our clients.

Importantly, all of CKA's Directors and our strategic partners have extensive claims experience. Our service culture is focused just as much on claims advocacy as it is on any other part of our service.