Financial Services Guide

The financial services referred to in this financial services guide (FSG) are offered by:

CKA Risk Solutions Pty Ltd (CKA).
ACN: 33 109 033 123 AFS: 276915, Level 5, 22 Delhi Street, West Perth.
Phone: +61 (0)8 9214 7400, Fax: +61 (0)8 9214 7499, E-mail: This e-mail address is being protected from spambots, you need JavaScript enabled to view it

This FSG is designed to assist you in deciding whether to use any of those services. It contains important information about the services we offer you, how we and others are paid, any potential conflict of interest we may have, our internal and external dispute resolution procedures and arrangements we have in place to compensate clients for losses.

GENERAL ADVICE WARNING
Typically CKA only provides general advice to our retail clients*. General advice does not take into account your personal needs and objectives and you should consider the appropriateness of this advice to your circumstances before acting on it. We will provide you with a general advice warning in such cases.

When you ask us to recommend an insurance policy for you, we will usually only consider the policies offered by the insurers or insurance providers that we deal with regularly. In giving you advice about the costs and terms of recommended polices we have not compared those policies to other policies available, other than from those insurers we deal with regularly.

FURTHER INFORMATION WHEN PERSONAL ADVICE IS GIVEN TO RETAIL CLIENTS*
CKA will provide you with further information whenever we provide you with advice which takes into account your objectives, financial situation and needs. This information may include the advice that we have given you, the basis of the advice and other information on our remuneration and any relevant associations or interests and may be in a Statement of Advice (SOA).

PRODUCT DISCLOSURE STATEMENT
If CKA offer to arrange the issue of an insurance policy to you and you are a retail client*, we will also provide you with, or pass on to you, a Product Disclosure Statement (PDS), unless you already have an up to date PDS. The PDS will contain information about the particular policy which will enable you to make an informed decision about purchasing that policy.

FROM WHEN DOES THIS FSG APPLY?
This FSG applies from 1 September 2011 and remains valid unless a further FSG is issued to replace it. We may give you a supplementary FSG. It will not replace this FSG but will cover services not covered by this FSG.

HOW CAN I INSTRUCT YOU?
You can contact us to give us instructions verbally, by post, phone, fax or email on the contact number or details mentioned on page 1 of this FSG. We recommend that your verbal instructions always be confirmed in writing.

WHO IS RESPONSIBLE FOR THE FINANCIAL SERVICES PROVIDED?
CKA is responsible for the financial services that will be provided to you or through you to your family members, including the distribution of this FSG. CKA holds a current Australian Financial Services Licensee no: 276915.

WHAT FINANCIAL SERVICES ARE YOU AUTHORISED TO PROVIDE AND WHAT KINDS OF FINANCIAL PRODUCT/S DO THOSE SERVICES RELATE TO?
CKA is authorised to advise and deal in general insurance products to wholesale and/or retail clients. We will do this for you as your broker unless we tell you otherwise. Sometimes we will act under a binder or agency from the insurer, and in this case we will be acting as the agent of the insurer. This means that we represent and act for the insurer, not for you. We will tell you when we act under a binder or agency to arrange your insurance or advise you about your insurance needs.

WILL I RECEIVE TAILORED ADVICE?
Maybe not in all cases. However, CKA may need information about your personal objectives, details of your current financial situation and any relevant information, so that we can arrange or issue insurance policies for you or to give you advice about your insurance needs. We will ask you for the details that we need to know. In some cases we will not ask for any of this information. If we do not ask, or if you do not give us all of the information we ask for, any advice you receive may not be appropriate to your needs, objectives and financial situation. You should read the warnings contained in any SOA, or any other warnings that we give you, carefully before making any decision about an insurance policy. Where we provide you with advice about your insurance arrangements, that advice is current at the time that we give it. We will review your insurance arrangements when you inform us about changes in your circumstances.

CONTRACTUAL LIABILITY AND YOUR INSURANCE COVER
Many commercial or business contracts contain clauses dealing with your liability (including indemnities or hold harmless clauses). Such clauses may entitle your insurers to reduce cover, or in some cases, refuse to indemnify you at all. You should seek legal advice before signing and accepting contracts. You should inform us of any clauses of this nature before you enter into them.

WHAT INFORMATION DO YOU MAINTAIN IN MY FILE AND CAN I EXAMINE MY FILE?
CKA maintain a record of your personal profile, including details of insurance policies that we arrange or issue for you. We may also maintain records of any recommendations or advice given to you. We will retain this FSG and any other FSG given to you as well as any SOA or PDS that we give or pass on to you for the period required by law.

We are committed to implementing and promoting a privacy policy, which will ensure the privacy and security of your personal information. A copy of our privacy policy is available on request. A copy is also available on our website, www.ckarisksolutions.com. If you wish to look at your file please ask us. We will make arrangements for you to do so.

HOW WILL I PAY FOR THE SERVICES PROVIDED?
For each insurance product the insurer will charge a premium that includes any relevant taxes, charges and levies. CKA often receive a payment based on a percentage of this premium (excluding relevant taxes, charges and levies) called commission, which is paid to us by the insurers. However, in some cases we will also charge you a fee. These will all be shown on the invoice that we send you.

You can choose to pay by any of the payment methods set out in the invoice. You are required to pay us within 14 days being our normal credit terms. You have the right to request further information in relation to the remuneration, the range of amounts or rates of remuneration, and soft dollar benefits received by CKA.

WHAT ABOUT REFUNDS OF PREMIUMS?
If you are entitled to a refund of premium from the insurer, CKA will refund the premium (less any commission and broker fee charged) to you as soon as this is received from the insurer. CKA do not refund brokerage or broker fees as these have been earned by us in placing and servicing the relevant policies, irrespective of the period they have been in force.

When you pay CKA your premium it will be banked into our trust account. CKA retain the commission from the premium you pay us and remit the balance to the insurer in accordance with our arrangements with the insurer. We will earn interest on the premium while it is in our trust account or we may invest the premium and earn a return. We will retain any interest or return on investment earned on the premium.

HOW ARE ANY COMMISSIONS, FEES OR OTHER BENEFITS CALCULATED FOR PROVIDING THE FINANCIAL SERVICES?
CKA's commission will be calculated based on the following formula: X = Y% x P. In this formula X = our commission, Y% = the percentage commission paid to us by the insurer. Our commission varies between 0% and 25%. P = the amount you pay for any insurance policy (less any government fees or charges included in that amount). Any fees that we charge you will be dependent upon the time, complexity and nature of the insurance involved. We do not often pay any commissions, fees or benefits to others who refer you to us or refer us to an insurer. If we do, we will pay commissions to those people out of our commission or fees (not in addition to those amounts). CKA employees are remunerated by way of an annual salary. Based on the performance of the employee over the year, they may be entitled to a bonus. If we give you personal advice, we will inform you of any fees, commission or other payments we, our associates or anyone referring you to us (or us to any insurer) will receive in relation to the policies that are the subject of the advice.

DO YOU HAVE ANY RELATIONSHIPS OR ASSOCIATIONS WITH THE INSURERS WHO ISSUE THE INSURANCE POLICIES OR ANY OTHER MATERIAL RELATIONSHIPS?
CKA participates in programs provided by some insurers under which we may obtain additional remuneration by way of business support services and/or profit share or volume bonuses. If we have profit share arrangements that apply to a product we recommend to you we will advise you of this at the time of making the recommendation if the amount involved is material.

CKA is a shareholder of Steadfast Group Limited (Steadfast). Steadfast has exclusive arrangements with some insurers under which Steadfast will receive between 0.5 - 1% commission for each product arranged by us with those insurers. These payments are used to operate Steadfast. Depending on the operating costs of Steadfast (including the costs of member services provided by Steadfast to us and other Steadfast shareholders) and the amount of total business we place with the participating insurers in any financial year, we may receive a proportion of that commission at the end of each financial year. As a shareholder of Steadfast we have access to member services including model operating and compliance tools, procedures, manuals and training, legal, technical, banking and recruitment advice and assistance, group insurance arrangements, product comparison and placement support, claims support and group purchasing arrangements. These member services are either funded by Steadfast, subsidised by Steadfast or available exclusively to shareholders for a fee. You can obtain a copy of Steadfast's FSG at www.steadfast.com.au. Steadfast is a shareholder of Miramar Underwriting Agency Pty Limited (Miramar). As a shareholder, Steadfast may receive dividends from Miramar. These amounts will indirectly contribute towards the benefits we receive from Steadfast.

Steadfast has a shareholding in Macquarie Premium Funding. If we arrange premium funding with Macquarie Premium Funding for you, under its agreement with Macquarie Premium Funding, Steadfast will receive 0.5% of your insurance premium (including government fees or charges). As an equity shareholder of Macquarie Premium Funding, Steadfast may also receive dividends from profits of Macquarie Premium Funding. The amount of the Steadfast dividend is based on the share of profit attributable to funding arranged by Steadfast shareholders. The payments (commission and dividends) that Steadfast receives from Macquarie Premium Funding are used to operate Steadfast. Depending on the operating costs of Steadfast and the amount of total business we place with Macquarie Premium Funding in any financial year, we may receive a portion of those amounts at the end of each financial year.

If we arrange premium funding for you we may be paid a commission by the premium funder. We may also charge you a fee (or both). The commission that we receive from the premium funder is usually calculated as a percentage of your insurance premium (including government fees or charges). If you instruct us to arrange or issue a product, this is when it becomes entitled to the commission. CKA's commission rates for premium funding range from 1% to 2% of funded premium. When we arrange premium funding for you, you can ask us what commission rates we are paid for that funding arrangement compared to the other arrangements that were available to you.

ELECTRONIC DELIVERY OF DISCLOSURE NOTICES
We may provide correspondence and disclosure notices (including FSG and PDS) to you electronically, via email or links to websites etc. If you have provided your email address to us we will typically use that email address for this correspondence and disclosure notices. Should you not wish to be sent disclosure documents electronically, please advise us and we will update our records accordingly.

WHAT SHOULD I DO IF I HAVE A COMPLAINT?
Contact us and tell us about your complaint. We will do our best to resolve it quickly and fairly. If your complaint is not satisfactorily resolved within 20 days, please contact Naser Kerimi on +61 8 9214 7400 or put your complaint in writing and send it to the address noted at the top of this FSG. CKA is a member of the Financial Ombudsman Service (FOS). If your complaint cannot be resolved to your satisfaction by us you have the right to refer the matter to the FOS. The FOS can be contacted at: Street Address: Financial Ombudsman Service, Level 12, 717 Bourke Street, Docklands 3008. Mailing address - Financial Ombudsman Service, GPO Box 3, Melbourne 3001 - Ph - 1300 780 808, Fax - 03 9613 6399, Email - This e-mail address is being protected from spambots, you need JavaScript enabled to view it , Website - www.fos.org.au

WHAT ARRANGEMENTS DO YOU HAVE IN PLACE TO COMPENSATE CLIENTS FOR LOSSES?
CKA has a professional indemnity insurance policy (PI policy) in place. The PI policy covers us and our employees for claims made against us and our employees by clients as a result of the conduct of us or our employees in the provision of financial services. Our PI policy also covers us for claims relating to the conduct of representatives who no longer work for us.

* Under the Corporations Act 2001 retail clients are defined as individuals or a manufacturing business employing less than 100 people or any other business employing less than 20 people AND that purchase motor vehicle, home building, contents, sickness/accident/travel, consumer credit and/or other classes prescribed by the regulations.

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Financial Services Guide (V10) 01/09/2011