Complaints

If you have a complaint please contact us and tell us. We will do our best to resolve it quickly and fairly. If your complaint is not satisfactorily resolved within 20 days, please contact Naser Kerimi on +61 8 9214 7400 or put your complaint in writing and send to the address noted on this website.

CKA is a member of the Financial Ombudsman Service (FOS). If you have a complaint and it is not resolved to your satisfaction by us, you have the right to refer the matter to the FOS. The FOS can be contacted at:

Street Address
Financial Ombudsman Service
Level 12, 717 Bourke Street
Docklands 3008
 
Mailing Address
Financial Ombudsman Service
GPO Box 3, Melbourne 3001
 
Phone: 1300 780 808
Fax: 03 9631 6399
Email: info@fos.org.au
Website: www.fos.org.au